The role:

The Commercial Back Office/Sales Admin is an employee who plays a role in reviewing, controlling, and managing all sales-related organisational processes from customer to supplier. Consequently, their activity is crucial to the company’s ability to achieve its sales goals and be efficient in this area. The Commercial Back-Office/Sales Admin performs activities that provide concrete and essential support to the company’s core business. Generally working onsite, the Commercial Back Office/Sales Admin performs a support function for the sales team, handling inquiries from both customers and sales agents, organising orders, and performing accounting tasks.

Key Tasks and Responsibilities:

• Preparation of business documentation of various types, such as orders, shipping documents, pro-forma invoices, and payable invoices
• Handle commercial offers for customers, processing them directly or providing support in their preparation.
• Data entry activities including purchase orders and sales orders.
• Perform administrative activities, such as monthly monitoring of sales figures.
• Sales orders management, monitoring them and dealing with commercial conditions, delivery dates, and verification of payments.
• Communication with suppliers, customers and sales team, which may be by correspondence, e-mail, telephone contact and in person.
• Responsible for reports to be distributed to the sales department.
• Managing customer and product databases.
• Scheduling appointments and arranging Customer meetings for sales agents.
• Organises and archives business records, which include documents, e-mails, and digital files, which will need to be managed and catalogued for easy retrieval and will need to be constantly updated
• Manages the couriers responsible for shipping goods and may also occasionally be responsible for resolving related logistics issues
  This role may be asked to devise or assist in the preparation of marketing or digital marketing strategies

Find out more about this role by downloading the full job description.